FAQ
  Admin FAQ
 
 
   
  Topic List
  i)     Auto-Maintenance
ii)    Bonus
iii)   Maintenance
iv)   Maintenance Wallet
v)    Mobile Stockists
vi)   New Sign Ups
vii)  Password
viii) Product Returns
ix)   Sales Cancellation Policy
   i) Auto-Maintenance
Q1. What is Auto-Maintenance?

A. By default, all members are enrolled in the Auto-Maintenance program. On your Auto-Maintenance date, USD 67 will be automatically deducted from your Bonus Wallet and added to your Maintenance Wallet, 50PVs will be paid into the Income Plan, and you will be maintained for the following month. You must have sufficient balance in your Bonus Wallet for Auto-Maintenance to deduct and transfer to your Maintenance Wallet. 

If you are enrolled in the Auto-Maintenance program and are not yet maintained for the following month, the system will automatically reserve USD 67 in your Bonus Wallet. This USD 67 will be transferred to your Maintenance Wallet on your Auto-Maintenance date, if you are not yet maintained for the following month. You may withdraw the USD 67 from your Bonus Wallet only by turning Auto-Maintenance OFF (you may do this under “Auto-Maintenance” in the eWallet section of the Member Area). However, if you turn Auto-Maintenance OFF, you will need to manually pay this month for your Account to be maintained next month, in order to earn your bonuses next month.

If you have insufficient balance in your Bonus Wallet, you have to do manual maintenance yourself. 

NOTE: For Members who have registered their Member Account on the 31st of a month, your Auto-Maintenance Date will be the 31st. For months ending on the 30th, the Auto-Maintenance program will deduct USD 67 from your Bonus Wallet and add it to your Maintenance Wallet on the 30th of the month.

In February, for Members who registered their accounts on the 29th, 30th or 31st day of the month, the Auto-Maintenance program will deduct USD 67 from your Bonus Wallet and add it to your Maintenance Wallet on the 28th of February.

GOOD NEWS! All newly registered members will enjoy FREE MAINTANANCE for four (4) months consecutively from the month of registration.

Q2. Can I change my Auto-Maintenance date?

A. No, you cannot. The date of your Auto-Maintenance is fixed as the date of your account registration.
   ii) Bonus
Q1. I just made some sales in my network, why am I not getting any Business Development Bonus now?

A. For all sales, there is a 14 day cooling-off period. During this period, products sold can be returned to us (in original condition) for a full refund. If products are returned to us for a refund, any PVs attached to that sale will be cancelled. This is the reason why Business Development Bonus is only payable on the 15th day after a sale is made.

Q2. Sales in my network have already passed the 14 day cooling off period, why am I still not getting any Business Development Bonus?

A. The reasons for this could be as follows:
  • You have not qualified for any Business Development Bonus because your Group Sales are not balanced (please refer to Income Plan for more information on how to qualify)
  • You were not maintained for the month during which these sales were made.
Q3. I am trying to withdraw the last of my bonus from my Bonus Wallet, but the system won’t allow me to! What do I do?

A. The reasons for this are as follows:
  • You have enrolled in the Auto-Maintenance program, and are not yet maintained for the following month. USD 67 in your Bonus Wallet is being reserved for maintenance. If you wish to withdraw the last USD 67 in your Bonus Wallet, you can opt to turn Auto-Maintenance OFF. By default, all Members are enrolled in the Auto-Maintenance program (you may do this under “Auto-Maintenance” in the eWallet section of the Member Area).
  • You are attempting to withdraw less than USD 30 in a single withdrawal. The minimum amount per Transfer to Bank Account is USD 30.
   iii) Maintenance
Q1. When do I need to make my monthly maintenance?

A. If you do not wish to use the Auto-Maintenance function, you can make your monthly maintenance at any time during a calendar month to maintain your account for the next calendar month. i.e To be maintained for the month of May, you can make your monthly maintenance at any time between 1st and 30th April.

Q2. Do I need to be maintained on the date a sale is made, or the date the bonus is paid out?

A. You need to be maintained on the date a sale is made, NOT the date the bonus is paid out. This is because the bonus is paid on the 15th day after a sale is made due to the cooling-off period (see Bonus).

Q3. I was not maintained last month, but am maintained for the current month. Why am I not getting any Business Development Bonus this month?

A. Business Development Bonus is only payable on the 15th day after a sale is made due to the cooling-off period (see Bonus). For the first 14 days of a month, Business Development Bonus is being paid out for sales made in the previous month. ie PVs from a sale made on March 25th will only be payable on 9th April.

Q4. I am a new member who has just purchased a Starter Pack. Do I need to maintain my account immediately for the following month?

A. No, your initial purchase of a Starter Pack contains sufficient PVs to cover your maintenance for the following month.

Q5. If I am not maintained for a month, will the PVs from sales made during that month carry forward to the next month I am maintained? i.e I am not maintained for the month of April, but I had sales of 300PVs in my Anchor Group during that month. Will I receive my USD 60 Business Development Bonus if I have sales of 300PVs in my Support Groups in May?

A. Yes. PVs from sales made while you are not maintained will be carried forward to the next month you are maintained.
   iv) Maintenance Wallet
Q1. I have USD 100 in my Maintenance Wallet. Can I purchase a product with a price higher than that and just pay the difference?

A. No, you cannot. The reason is because PVs have already been paid out on the funds in your Maintenance Wallet, and this amount cannot be combined with cash (which no PVs have been paid on).
   v) Mobile Stockists
Q1. I am a Mobile Stockist. How do I earn my Mobile Stockist Bonus?

A. You will automatically earn your Mobile Stockist Bonus (5% of sales PVs) whenever there are sales made in your network and there is no other Mobile Stockist, Stockist or Country Licensee between you and that sale.

Q2. I am a Mobile Stockist, and I want to place a new Member underneath another Mobile Stockist in my network. Will I still get the 5% Mobile Stockist Bonus for this sale?

A. No, you will not. The 5% Mobile Stockist Bonus always goes to the nearest Mobile Stockist in the new Member’s upline.

Q3. I am a Mobile Stockist. Will I get the 5% Mobile Stockist Bonus if I make a sale outside my network?

A. No, you will not. You will only earn the 5% Mobile Stockist Bonus on sales made in your network, and only if there is no other Mobile Stockist, Stockist or Country Licensee between you and that sale.
   vi) New Sign Ups
Q1. I am having trouble registering a new account! What do I do?

A. The following are some common solutions which should hopefully solve your problem:

  • Double check that you have entered in your new Member ID and pre-given password correctly.
  • Ensure that you have entered your pre-given password exactly as given to you, including small and capital letters (the password is case sensitive).
  • Check to make sure your Internet connection is still connected. If your connection often drops, this can cause problems when attempting to register a new account.
  • Do not attempt to open any other pages or press the “Back” button on your Internet browser. Wait for a message stating that your account has been successfully registered before opening any other pages.
  • If you are attempting to register a new account using an ID/Passport No. or Driving Licence No. you have already registered another account under, make sure to use the same Sponsor ID as your previous account.
If all else fails, please contact us to look into the problem

Q2. I am getting an error message “The New Member ID you've chosen is already in use” when I try to register my account. What do I do?

A. Try logging in to that account. The common cause for this error is that you have already successfully registered this account, but your Internet connection was disrupted or you attempted to load another webpage before the successful registration message could be displayed.

Q3. I am getting an error message “Syntax Error” when I try to register my account. What do I do?

A. Certain special characters may cause problems when you are trying to register your account. Try to refrain from using characters such as % $ & ( ) + - = when you are entering your Contact Details.
   vii) Password
Q1. I have forgotten my password! What do I do?

A. Underneath the Customer Login on our homepage, there is a link “Forgot Password? Click here”. You will be prompted for your Member ID and your e-mail address. If the e-mail address matches the registered e-mail address on your account, your password will be e-mailed to you within a few minutes.

Please be reminded that for your own account security, it is very important that the e-mail address in your Member Profile is correct and up-to-date.

Q2. I am trying to log-in to my account but I am being told I am entering the wrong password! What do I do?

A. The following are some common solutions which should hopefully solve your problem:
  • Double check that you have entered in your new Member ID and password correctly. Passwords are case sensitive.
  • If you tried to set a password with more than 12 digits, the extra digits (over 12) are cut-off. Eg: If you attempted to use for your password “fusionexcelisthebest”, your password will automatically be shortened to “fusionexceli”, which is only the first 12 digits. Try entering only the first 12 digits of your password.
   iiiv) Product Returns
Q1. I wish to return a product. What do I do?

A. Products purchased can be returned to us within 14 days of a sale for a full refund. The product must be returned in original condition, along with the receipt number. Please return the product to the original place of purchase.

Q2. What happens if I purchase a Starter Pack, and later decide to return the product?

A. You can return the product, in original condition and within 14 days of registering your new account, for a full refund. If you do so, your new account will be Frozen. You will not be able to access a Frozen account, and no PVs are paid to Frozen accounts. Frozen accounts will still remain in your network, and any accounts underneath the Frozen account will be unaffected. You cannot later choose to reactivate a Frozen account.
   ix) Sales Cancellation Policy
Please be advised of the following Sales Cancellations Policy, effective immediately (19th April 2007):
  • Sales cancellations can only be accepted within 14 days of purchase
  • Members wishing to cancel a sale must return all product to FusionExcel, in original condition
  • Members wishing to cancel a sale need to complete and sign our Refund Request Form
  • Please allow a minimum of 5 working days for Management to process the sales cancellation. Maximum submission
  • Members are PROHIBITED from using the Sales Cancellation Policy to cancel sales for the intent of changing network structure or to otherwise manipulate bonus calculation.